Privacy policy

Maison Doré – Privacy Policy

Last updated: 02.12.2025

Maison Doré (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and in compliance with applicable data protection laws, including the GDPR.

By visiting our website, making a purchase, or interacting with our services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

1.1. Personal Information

Provided directly by you:

  • Full name

  • Email address

  • Phone number

  • Billing & shipping address

  • Account login details (if applicable)

1.2. Payment Information

Processed securely through trusted third-party payment providers.
Maison Doré does not store or access your full payment card details.

1.3. Order & Transaction Data

  • Purchased items

  • Order history

  • Delivery status

  • Returns & support interactions

1.4. Technical & Usage Data

Collected automatically:

  • IP address

  • Device information

  • Browser type

  • Cookies & tracking pixels

  • Website behavior (pages viewed, time spent, clicks)

1.5. Marketing & Communications Data

  • Email marketing preferences

  • Engagement with newsletters, campaigns, etc.

2. How We Use Your Information

We use your data to deliver an elevated, seamless experience with Maison Doré:

2.1. To Process Orders

  • Managing payments

  • Shipping items

  • Providing order updates

2.2. To Provide Customer Support

  • Responding to inquiries

  • Handling returns & exchanges

2.3. To Improve Website Performance

  • Enhancing UX

  • Understanding visitor behavior

  • Securing our platform

2.4. For Personalization

  • Product recommendations

  • Tailored content & offers

2.5. For Marketing

With your consent:

  • Email campaigns

  • SMS updates

  • Retargeting & ads
    You may unsubscribe anytime.

3. Cookies & Tracking Technologies

Maison Doré uses cookies and similar tools to:

  • Enable website functionality

  • Track analytics & performance

  • Personalize browsing

  • Manage advertising

You may adjust cookie settings within your browser or through our cookie banner.

4. Legal Basis for Processing (GDPR)

We process your data under the following bases:

  • Contractual necessity – to fulfill your orders

  • Legitimate interest – improving services, preventing fraud

  • Consent – marketing communications, non-essential cookies

  • Legal obligation – accounting, tax requirements

5. Sharing Your Information

We may share data only with trusted third-party partners, including:

  • Payment processors (Stripe, PayPal, etc.)

  • Shipping & logistics companies

  • Email & marketing platforms

  • Web hosting services

  • Analytics and advertising providers

We never sell your personal data.

6. International Data Transfers

If your information is transferred outside the EU/EEA, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses

  • Verified secure platforms

  • GDPR-compliant service providers

7. Data Retention

We retain personal data only as long as necessary for:

  • Fulfilling orders

  • Providing services

  • Meeting legal obligations

  • Resolving disputes

When data is no longer needed, it is securely deleted or anonymized.

8. Your Rights

Depending on your region (including EU/EEA), you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Withdraw consent

  • Restrict processing

  • Transfer your data

  • Object to marketing

To exercise these rights, contact us at: info@maisondore.store

9. Data Security

We implement technical and organizational measures to protect your information, including:

  • Encrypted connections (SSL)

  • Secured servers

  • Restricted access controls

  • Continuous monitoring

While no system is 100% secure, we work to safeguard your information at the highest standard.

10. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices.

11. Children’s Privacy

Maison Doré does not knowingly collect or process data from individuals under 16 years of age.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes in law or business operations.
Revised versions will be published with an updated date.

13. Contact Us

For questions about this Privacy Policy or your data, contact:
Maison Doré – Data Protection Team
Email: info@maisondore.store