Shipping policy

Maison Doré – Delivery & Shipping Policy

Last updated: 02.12.2025

At Maison Doré, we are committed to delivering every order with care, precision, and a premium experience. Below you will find all details regarding how your order is processed, shipped, and delivered.

1. Order Processing

  • Orders are processed within 1–3 business days.

  • During high-volume periods or exclusive collection launches, processing times may be slightly extended.

A confirmation email will be sent as soon as your order is processed and dispatched.

2. Free Shipping

Maison Doré proudly offers FREE worldwide shipping on all orders - no minimum purchase required.

We believe in delivering luxury without additional barriers.

3. Delivery Times

Estimated delivery windows:

  • Domestic (EU): 3–7 business days

  • International: 5–14 business days

Delivery times may vary due to customs, local carriers, or unforeseen circumstances.

4. Possible Delays Due to High Order Volume

While we aim to deliver your order as quickly as possible, high demand periods - such as drops, launches, or peak seasons - may cause minor delays in both processing and delivery.

We appreciate your patience and assure you that every order is handled with priority and care.

5. Shipping Confirmation & Tracking

Once shipped, you will receive:

  • A dispatch confirmation

  • A tracking number to follow your parcel in real time

If tracking does not appear or updates slowly, please allow some additional time - especially during busy periods.

6. Customs, Duties & Taxes

For international orders, customs or import fees may be charged by your local authorities.
These charges are not included in the order total and remain the customer’s responsibility.

7. Incorrect Address or Failed Delivery

Please verify all shipping details before submitting your order.
Maison Doré is not responsible for:

  • Delays resulting from incorrect addresses

  • Lost packages due to address errors

  • Failed deliveries caused by local carriers

If a package is returned to us, we will contact you to arrange a new shipment.

8. Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected timeframe, please reach out to us at info@maisondore.store .
We will assist you with an investigation and offer an appropriate solution.

9. Contact Us

For any shipping-related inquiries:

Maison Doré – Client Support
Email: info@maisondore.store